WARRANTY POLICY & AGREEMENT

Comptek Computer Systems Pvt. Ltd. (Comptek) provides comprehensive standard limited hardware warranty coverage, effective strictly from the confirmed date of dispatch/delivery, for all industrial computing systems purchased directly from Comptek or via our Authorized Channel Partners, System Integrators (SI), and Solution Providers.

During the active warranty period, if any hardware malfunction occurs due to manufacturing defects or component-level failure under normal operating parameters, Comptek will provide free diagnostic and repair services, or replace the unit with an equivalent product of identical configuration and value at its discretion.

Enterprise clients may extend standard warranty coverage at the time of initial equipment purchase or before the expiration of the original standard warranty:

Comptek warranty obligations shall be void and non-applicable under any of the following circumstances:

• The hardware has passed the confirmed warranty lifecycle from the delivery date.
• Damage or malfunction resulting from misuse, physical abuse, neglect, electrical surge, wrong input voltage, or unauthorized disassembly, modification, or component repair without Comptek technical authorization.
• Product failure caused by customer-performed mechanical integration, chassis alteration, or improper mounting/cabling. Associated expenses are borne by the customer.
• Third-party bundled accessories (such as external power adapters, interface cables, antennas, styluses, mounting brackets) not fabricated directly by Comptek follow their original OEM component warranties.
• Damage arising from non-standard bench testing, unauthorized firmware flashing, BIOS corruption, or customized board rework conducted by third parties.
• Damage caused by Force Majeure events including electrical lightning strikes, fire, flood, earth tremors, or abnormal environmental factors beyond specified IP/MIL ratings.
• Normal wear and degradation of consumable components, including internal CMOS batteries, fuses, lithium-ion battery packs, and silicone seals.

This warranty agreement supersedes all prior verbal, written, or implied warranty terms. Comptek Computer Systems Pvt. Ltd.'s cumulative financial liability arising out of the supply, sale, or operation of the hardware shall not exceed the original net invoiced purchase price of the specific product unit. Under no circumstances shall Comptek be held liable for indirect, incidental, special, or consequential damages (including commercial revenue loss, project downtime, or software data destruction) resulting from hardware failure.